Implementation inaportnet in Service One Stop Integrated at Dumai Port by PT. Andalas son Ocean Dumai, Indonesia

Abstract

PT. Putra Andalas Samudera is a company engaged in the field agency services. In the sense of a representative of (Shipping Agency) for management of ship documents and management of ship needs wrong only one that is boat docking and departure services. This research aim for know implementation of inaportnet in one stop integrated service at Dumai Port at PT. Putra Andalas Samudera. The process starts from the arrival of the ship to the departure of the ship. After the ship arrived the ship sailed again. Inaportnet is one part of the implementation of the INSW program which is an electronic system in the service of handling port documents (loading and unloading) and ship documents. Inaportnet as a portal that is operated and integrated into all patterns of service activities for ships and goods apparently still does not provide fast service, for example there are still frequent disruptions to ship planning, piloting and loading and unloading. Therefore, the authors conducted research using the gap analysis method by looking at several aspects such as technical operations, legality, and institutions. The research was conducted at Dumai Harbor through interviews and distribution of questionnaires to find out the assessment of respondents, most of whom are shipping entrepreneurs. The results of the study stated that although many felt comfortable with the inaportnet system, there were still a number of things that needed to be improved or repaired in order to increase the satisfaction of port service users, including anchoring, scouting, delaying, and mooring services (PPKB-D), Register services Sequence of Unloading (DUB), plans for loading and issuing Export Stack Cards (KSE), processing of Export Approval (PE) documents, and quarantine permits.