A Framework for Assessing Trust of Women Seafarers' Performance in Indonesia's Maritime Sector using Analytical Hierarchy Process and System Dynamics

Abstract

The objective of this research is to elucidate the confidence levels of Women seafarers regarding their performance within the maritime sector, with a specific emphasis on Indonesia. Grounded in trust theory, which explores the performance dynamics of women in seafaring roles, this study employs a statistical descriptive qualitative methodology, utilizing both the Analytical Hierarchy Process (AHP) and System Dynamics as analytical tools. The data analysis was conducted using Microsoft Excel and Stella software version 9.1.3. The investigation identified 'Competence' (Variable A) as the primary factor, assigned a weight of 0.411. This was followed by 'Integrity' (Variable B) and 'Benevolence' (Variable C), with respective weights of 0.328 and 0.261. Detailed analysis further revealed that within the Competence category, the 'Experience' sub-variable (A5) emerged as the most significant, with a weight of 0.102. Other sub-variables of note included 'Capabilities' (A1) in Competence, 'Character' (B3) in Integrity, 'Empathy' (C4) in Benevolence, and 'Honesty' (B2) in Integrity, with weights of 0.091, 0.081, 0.074, and 0.071 respectively. The overall assessment of trust in the performance of Women seafarers within Indonesia's maritime industry yielded a score of 3,170, corresponding to 63.68%, which falls within the medium trust category. This categorization was consistent across all examined variables. It was observed that 'Harassment & Abuse' significantly contributed to the erosion of trust, holding the highest weight of 0.276. In contrast, 'Lack of Representation and Segregation' were identified as the least impactful factors, with a weight of 0.09. On the positive side, 'Supportive Work Environment' was recognized as a crucial factor, with the highest weight of 0.322, whereas 'Raising Awareness' and 'Recruitment & Retention' were found to be the least influential, each with a weight of 0.122. Furthermore, the study's scenarios one, two, and three revealed that without alterations in existing policies or strategies, there is no anticipated variation in the enhancement of trust levels among Women seafarers over a period of eight years. This finding underscores the need for strategic interventions and policy reforms to improve trust levels in this sector