The role of public policy-making in strategic performance according to balanced performance systems in Jordanian maritime transport companies

Abstract

This research explores the role of public policy-making in strategic performance within Jordanian maritime transport companies, utilizing balanced performance systems as a framework. The study aims to identify the impact of public policies on operational efficiency and strategic decision-making, providing a comprehensive analysis based on a sample of 156 respondents from various positions within the sector. The findings reveal a strong perception that effective public policies significantly enhance operational efficiency (mean score = 4.12) and strategic decision-making (mean score = 4.05). However, there are notable gaps regarding the adequacy of current policies and the need for improved training on balanced performance systems. Recommendations include enhancing training programs for employees, engaging stakeholders in policy development, and regularly reviewing existing policies to ensure alignment with industry needs. By addressing these areas, both industry practitioners and policymakers can improve the strategic performance and competitiveness of the maritime transport sector in Jordan.