Digital Innovations in Knowledge and Talent Management for Sustainable Maritime Development: The Case of Indonesian Ports

Abstract

This study examines the creation and execution of a novel digital portal designed to unify learning management, talent management, and knowledge management in Indonesian ports. It analyses the organisational prerequisites, implementation obstacles, and strategy frameworks necessary for attaining successful digital transformation in a geographically distributed entity. Employing a qualitative case study methodology, data were gathered via comprehensive interviews with essential staff from the Human Resources and Information Technology departments, in addition to an examination of internal records. Thematic analysis was utilised to discern principal patterns and correlations. The results indicate that the portal satisfies the essential requirements for operational integration among the divisions and locations of Indonesian Ports. Nonetheless, obstacles like organisational policies, the adoption of digital culture, and technology infrastructure were recognised. The report recommends a strategic framework for successful implementation, encompassing technological investments, digital literacy efforts, revised policies, and improved interdepartmental communication. This research enhances the theoretical comprehension of integrated digital platforms and provides practical insights for enterprises with analogous issues in digital transformation. This pioneering study in Indonesia's port sector offers useful insights into addressing operational challenges within a large-scale, globally distributed organisation.