Analysis of Fishermen Satisfaction Level at Ujong Baroh Fishing Port, Aceh, Indonesia

Abstract

The data analysis of the performance index and user satisfaction is needed as a basic data to assess the performance of the Ujong Baroh Fishing Port.This study aims to determine the level of manager performance and the level of user satisfaction with the management of Ujong Baroh Fishing Port. Data collection was carried out during February - March by using questionnaires related to six fishing port facilities such as supply and the quality of the service supply facilities section (clean water, fuel, and ice installation), landing and discharging facilities (docks and anchored pool), and marketing facilities (auction Place). Data analysis used performance Index and Customer Satisfaction Index (CSI). Data showed that the Percentage of the Performance Index value is about 32%. The score indicated that the performance of the Ujong Baroh fishing port is poor. While the value of the user satisfaction index was 59.09%, it indicated that the level of satisfaction of the users of the Ujong Baroh fishing port was categorized into a satisfied category. Generally, user satisfaction and the performance of the Ujong Baroh fishing port is still not optimal. This study recommend to relevant parties that there is a need to improve Ujong Baroh Fishing Port management.