Assessment of Vessel Services in Northern Cebu

Abstract

The key purpose of this research is to assess the vessel services in Northern Cebu in terms of safety, convenience, cost-effectiveness, and reliability. It utilized a descriptive quantitative design and a standardized questionnaire as the data collection tool. The study followed the linear input-process-output flow, where the input included independent and dependent variables, the process involved data collection, analysis, interpretation, implications, conclusions, and recommendations, and the output was an action plan. Based on the findings, the primary users of vessel services in Northern Cebu were mainly individuals aged 19 to 24, and a significant proportion of the respondents were married. In terms of safety, the vessel services were rated as outstanding, indicating a commitment to passenger safety through well-designed facilities and effective communication. Regarding convenience, the study revealed an outstanding service level, indicating that the vessel services in Northern Cebu were highly convenient for passengers. The aspect of cost-effectiveness also received an outstanding rating, suggesting that the services offered value for money and savings to passengers. Furthermore, the study found that the vessel services in Northern Cebu demonstrated an outstanding level of reliability. Passengers had positive experiences, emphasizing the importance of minimizing delays, conducting regular maintenance, and providing staff training on safety protocols to maintain this high level of reliability. Overall, the study identified the aspects of safety, convenience, cost-effectiveness, and reliability that could be developed and improved in vessel services in Northern Cebu. The results serve as a basis for creating an action plan to enhance the services provided, benefiting the passengers and ensuring their satisfaction.

Keywords: Assessment of vessel services, Safety, Convenience, Cost-Effectiveness, Reliability