Improving Ship Services Efficiency through Inaportnet Application Effectiveness Analysis

Abstract

Technology and digitalization have been affected into all aspects of life, including transportation, particularly local marine transportation. Customer service plays an important role in companys’ growth as well as all aspect in larger community. This research reviews the effectiveness of Inaportnet application used in Indonesian port system based on a program from Directorate General of Marine Transportation. The method uses in this research is descriptive qualitative which uses problem formulation to explain the research problem. Data collection method is conducted through observation, interviews, and documentation with the research object is the Inaportnet Application at KSOP II Bitung through a sample of all officers who handle the Inaportnet application system. Based on the research result, it obtained that Inaportnet application has been very effective and efficient in reducing time and costs. It also can be accessed from anywhere by users who connected to Inaportnet. Unfortunately, there are obstacles such as poor internet network connections, large capacity sizes of ship documents, and improvements from other auxiliary applications, as well as LAB Module improvement that have been handled well by port officials.