Quality and Competitiveness in the Ports Integration of Port and Maritime Services

Abstract

A project for defining “Quality of Service Systems” has been developed in the Spanish Ports, in accordance to the norms ISO 9000:2000. This project focuses more in the management of the institution itself rather than in results or commitments of services oriented towards port operations. The present paper specifies the stages developed for the proposal and validation of a quality of port and maritime service system.